Many of your members are missing your gym just as much as you are missing them. However, in order to regain their confidence, you will need to find different ways to get in touch with your members to reassure them that you are on top of all the latest guidance and have taken the necessary steps to provide a safe environment for them to exercise in. It is vital to show your members that you have done your homework.
Since your team has been out of the game for so long, they might need a moment before they deal with members again. So, how do you make sure they are ready to step inside the club again?
Consider the possibility that they are concerned about their health and worried about all the safety and health instructions – just like your members. Since they are the spokespeople of your facility, it is evident they must feel calm and confident, plus understand all the rules and restrictions in order to execute them.