Digital Service with LFconnect Protect
LFconnect Protect is a unique service that seamlessly connects your equipment to the skilled digital service professionals at Life Fitness.
We monitor how your connected cardio equipment is running and contact you if there is a problem, leaving you free to focus on other areas of your business.
MAXIMIZE YOUR INVESTMENT
We come to you with solutions—not problems. LFconnect Protect is a proactive service that saves you time and money by maximizing equipment value and reducing downtime.
We analyze real-time data from cardio equipment. If we find something that doesn’t look right, we let you know about it. We may even deploy a certified field service technician to address potential equipment issues—sometimes before you even know they exist.
ERRORS CODES ARE JUST DATA POINTS. WE DIAGNOSE HOW TO FIX THEM.
Our agents monitor your equipment to make sure it is operating properly. If we see a critical error we will log in to the equipment, investigate errors and diagnose the problem.
We have access to hardware, software and network issues so our service team can view trends and analyze how that may be affecting performance.
If we see an issue, we’ll call you right away. If needed, a field technician will be dispatched to your facility to fix the problem within 24 to 48 hours.
This has revolutionized our customer service phone support by decreasing resolution time and increasing first-time onsite success rate.
BACKED BY THE MOST EXPERIENCED FIELD SERVICE TEAM IN THE FITNESS INDUSTRY.
Our dedicated field service organization includes 55 Life Fitness Technicians and 280 Life Fitness certified independent service contractors* all committed to an extremely positive customer experience.
This team has the parts and information needed to fix your equipment the first time, every time.
*Dedicated Life Fitness technicians and certified independent service contractors in the U.S.
LFCONNECT PROTECT AND THE ILLINOIS VALLEY YMCA
The Illinois Valley YMCA understood the importance of connection when it added several Elevation Series cardio machines to its large facility.
LFconnect Protect informed Life Fitness experts that a cardio product had an electrical issue. Life Fitness sent a technician who fixed the problem before the YMCA knew one existed.
“It gives me a peace a mind that when the equipment goes down Life Fitness is going to get a hold of me.”
— Mike Wallaert, COO Illinois Valley YMCA
LIFE FITNESS IS HERE TO SUPPORT YOUR BUSINESS
CONTACT YOUR LFCONNECT PROTECT TEAM:
800.351.3737 OPTION 3
LFconnect Protect service is currently only available in the U.S. Please contact your Life Fitness Sales representative for details about your region.