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POSITION TITLE: Credit Analyst          

DEPARTMENT: Finance

LOCATION: UK      

REPORTS TO: Credit Manager

JOB OVERVIEW

Maximise the business profitability by minimising its exposure to overdue, delinquent and bad debts whilst optimising sales on credit.  An efficient system of working should also be maintained by dealing in a prompt and effective manner to develop and enhance the professional standards.

KEY ACCOUNTABILITIES

  • Contact customers regarding all unpaid items, following up communications frequently
  • Anticipate developments and identify accounts that require special attention and act decisively to resolve difficulties, consulting management where appropriate
  • Maintain accurate and up to date customer details and account records
  • Monitor daily all incoming correspondence, ensuring that customer queries are resolved promptly and accurately
  • Maintain accurate A/R balances and ageing thereof through prompt and accurate allocation of cash receipts
  • Develop and maintain harmonious and effective working relationships with all customers (internal and external) and other team members
  • Maintain efficient, proactive, customer focused communication with Order Management and the Sales Team relating to any debt accumulation on accounts.
  • Achieve effective chaser procedures through emails, phone calls and statements
  • Adhere to deadlines for month end and reporting
  • Ensure compliance in all Brunswick and Life Fitness policies/procedures
  • Review credit worthiness of potential customers (experience desired but not essential willingness to learn more important)

SKILLS & ABILITIES

  • Intermediate Excel skills
  • Previous exposure in a financial team (desired but not essential)

PERSONAL ATTRIBUTES

  • Professionalism
  • Honesty and Integrity
  • Adaptability
  • Positive outlook
  • Can do attitude
  • Team player

ADDITIONAL COMMENTS

This role is being offered on a permanent full time basis, Monday to Friday based in Queen Adelaide, Ely.

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE: Digital Experience Manager 

DEPARTMENT: Sales

LOCATION: UK

REPORTS TO: Digital Experience Director - ISBU/Country Manager

JOB OVERVIEW

The Digital Experience Manager is the hub of all things digital. Working as part of the local management team you will be responsible for the local execution of the International Digital Experience strategy in line with our global digital agenda, the Focused Growth strategy and the local business unit strategy.

KEY ACCOUNTABILITIES

  • Develop intimate relationships with a targeted (farm & attack) account list. Obtain a deep understanding of their pain points. Design and deliver technology solutions to help customers be successful.
  • Collaborate effectively with our sales organisation to ensure an aligned approach to solving customer problems
  • Drive a culture of connected fitness within the internal business and externally with customers. Collaborate with customers and internal service teams to consistently achieve a high level of product connectivity ensuring maximised product value.
  • Source new and manage existing eco-system partnerships. Working with the local marketing teams develop internal and external go to market plans integrating the value of our eco-system partners in the local business unit.
  • Work closely with the local marketing team developing a position of digital leadership in the market through evangelism. Speaking at local and industry events and trade shows, local trade affiliations, press contributions and a strong social media presence.
  • Responsible for delivering internal, cross departmental digital training programs; as well as customer training for identified strategic accounts
  • Ensure proper hand-over after the moment of sale to set the customer sites up for success with the digital solutions; supported by the implementation of (online) tools and a clear pre- and post-opening digital implementation program
  • Feeding up insights to the Digital Experience Manger – ISBU ensuring we maintain our customer first culture and enabling strategic pivots where necessary
  • Collaborate with the ISBU Digital Experience team maintaining our position of digital leadership
  • Exemplify a digital mindset with an unwavering representation of the voice of the customer
  • Management reporting of soft KPIs and financial targets

SKILLS & ABILITIES

  • Strong technical sales background with proven results, ideally within a technology company
  • Possess a unique blend of commercial and technical knowledge with a strategic mind
  • Obsessed with customer delight, driven by success with a hunger to win. You’ll have unique talent for identifying opportunities which others may miss and you’ll be able to articulate complex solutions in a simple way in any environment with both small and large audiences
  • A confident public speaker, presenter with good written skills so you can contribute to our position of digital leadership through market evangelism

ADDITIONAL COMMENTS

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE:  Account Manager North West   

DEPARTMENT:     Core Sales
LOCATION:            UK     
REPORTS TO:        UK Sales Manager (North)

 

JOB OVERVIEW

To achieve and exceed revenue targets within the designated territory, by selling to private and public-sector facilities and maximising volume and margins on sales of Life Fitness UK Ltd products and services.

Plan and manage the territory area according to an agreed market development strategy.
 

SKILLS & ABILITIES

  • Reporting into the UK Sales Manager and working closely with the territory team and as part of a multi-disciplinary team
  • Liaising, reporting and responding to prospects and leads, to increase business from both potential new and existing clients within the designated territory and its channels
  • Provide existing customers with high quality efficient business solutions and services
  • Maintain and develop existing and new customers through appropriate propositions and sales methods to optimise quality of service, business growth and customer satisfaction
  • Respond to qualify and follow up on sales enquiries by post, email, telephone and personal visits within the specified time
  • Provide weekly/monthly/quarterly sales forecasts along with accurate sales forecasting and detailed usage of the Life Fitness CRM system
  • Develop the designated channels within the area by initiating and seeking prospects, meeting or responding to public sector appointments to convert prospects into contracted business by qualifying leads
  • Ensure that all public-sector facilities are targeted and strategic plans implemented to ensure that quality account coverage is met
  • Clarifying potential customers’ needs, developing proposals to meet and exceed these needs and successfully closing negotiations
  • Obtaining written order confirmations according to company procedures and ensuring their clear translation through the order processing operation
  • All orders to be structured to maximise the opportunity of developing new and enhanced business relationships, increasing product and service volumes
  • Maintaining and enhancing existing customer relationships by focusing on high levels of customer service
  • To ensure that the tender process is complied with specifically completion dates.  To ensure that individual tenders success rate is in line with those set at the beginning of the year.
  • Use solution partners to further strengthen our offering to address industry issues and requirements and gain competitive advantage against our competitors.

PERSONAL ATTRIBUTES

  • It is essential that the individual has proven regional sales and account management experience
  • It is essential that the individual has a solution selling focus and business to business selling in a customer-facing role
  • Knowledge/experience of the fitness industry is desirable
  • Ambitious, self-motivated individual who can work autonomously but as part of a multi-disciplinary team in order to achieve and exceed targets, both within the designated territory, the area and the total team
  • Experience of selling into the public sector and/or with a comprehensive understanding of the formal tender process
  • Excellent interpersonal skills
  • Commercially astute to appreciate and understand the value, contribution and complexity of initiating, developing and maintaining excellent customer relationships for future business generation
  • It is essential that the individual demonstrates confident communicative ability and flair in the production and delivery of customer presentations
  • Strong verbal communication skills, highly literate and numerate in order to confidently act as a Life Fitness ambassador, articulating the quality product and enhancing the brand recognition in presenting and providing solutions to business customers
  • Effective listening ability and strong negotiation skills are required, along with drive and resilience to succeed in a competitive market place
  • IT skills: confident handling of Word, Excel, PowerPoint and use of email are essential
  • Project management experience would be advantageous

ADDITIONAL COMMENTS

Sufficiently mobile and flexible to travel throughout the area, which will involve overnight stays within territory

Able to work extended and flexible hours on occasions when required

 

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE: Key Account Manager     

DEPARTMENT: Key Sales

LOCATION: UK

REPORTS TO: Key Account Development Manager

JOB OVERVIEW

To act as the primary point of contact for each of the accounts that is assigned to you and ensures profitable strategic growth for our organisation and achieve a personal sales target in line with the budgeted commitments of these accounts. A secondary part of the role is to identify new accounts and proactively develop relationships within those accounts to facilitate new business and help achieve our UK Business Development targets.

  • Assist the Key Account Development Manager in developing appropriate sales and business development strategies.
  • Identify development accounts and forge professional relationships at all senior decision making levels and operational levels within the account.
  • To proactively manage allocated key accounts ensuring fulfilment of their contract and forecasted/budget spend in each Brunswick Quarters.
  • To maximize sales opportunities within the accounts and to make customers aware of any changes in the product line or within Life Fitness.
  • To work closely with Life Fitness’s strategic partners to offer additional solutions to the accounts, and further strengthen our offering and securing our position as the industry leader.
  • To produce accurate weekly sales forecasts and monthly product forecasts for each of the accounts.
  • To produce, in conjunction with the accounts, drawings and plans for their facilities. To then see the project through from design and implementation, through to delivery and training, and on going.
  • Manage a personal drawing budget to ensure relevant spending within your accounts.
  • To work with the accounts to produce accurate trade out forecasts, and provide estate planning for each of the accounts.
  • Ensuring all relevant sales and contact information is recorded and utilized on salesforce.com.
  • To act as the second port of call to solve any issues with Customer Support.
  • To ensure that all orders are received quickly enough, in line with the Life Fitness lead times, so that Life Fitness can deliver to the account when they need it.

SKILLS & ABILITIES

  • Strong verbal communication skills, highly literate and numerate to confidently act as a Life Fitness ambassador, articulating the quality product and enhancing the brand recognition in presenting and providing solutions to business customers.
  • Exceptional proven Account Management experience – likely to be a minimum of 2 years in a Sales or Account Management role
  • Excellent interpersonal skills, commercially astute to appreciate and understand the value, contribution and complexity of initiating, developing and maintaining excellent customer relationships for future business generation.
  • Understanding of the health club market preferable

PERSONAL ATTRIBUTES

  • Project Management Experience.
  • Experience of communicating effectively at board level
  • Strong Excel, Word and general Microsoft Computer Literacy

ADDITIONAL COMMENTS

Ability to travel and be away from home on occasion

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE: Demand Planner ISBU

DEPARTMENT: Supply Chain - Logistics

LOCATION: Ely, UK

REPORTS TO: ISBU Demand Planning Manager

JOB OVERVIEW The post holder will work with the ISBU (International Sales Business Unit) Demand Planning Manager to support the finished goods demand planning activities within the individual business units. You will develop and maintain the planning tools and methods required. Advise and coach on the processes to be employed, and generating reports - KPI’s, other routine reports, and ad hoc requests. There are also critical activities to be carried out centrally, on behalf of the whole of the ISBU, involving various aspects of managing both Demand (Forecasts and Orders) and Supply (LF Factories and external Suppliers), which will require the building of good working relationships with key individuals at all levels of the Life Fitness organization globally, and with our external manufacturing partners

KEY ACCOUNTABILITIES

  • Develop, maintain and optimize the planning tools to achieve required service levels whilst retaining controls of costs and inventory levels, ensuring co-ordination with finished goods demand planning teams
  • Carry out routine demand planning tasks as required, maintaining a rolling 18-month outlook on all plans
  • Co-ordinate the purchasing of goods against demand plans, ensuring the optimum balance of stock availability and inventory value
  • Work closely with Supply Chain Managers, and use their interfaces with their local sales management teams to gather and validate projected customer demand
  • Liaise with overseas manufacturing sites, and conduct weekly review of ISBU capacity and allocations, optimising the plan in terms of revenue generation, identifying and resolving any issues as required, and communicating freely with all parties
  • Play an active role in the management of new product introduction, attending weekly meetings and carrying out actions assigned
  • Manage product Life Cycle, and S&OP Data
  • Co-ordinate reporting activities necessary to support the generation of ISBU-level KPI’s and other reports, whether routine or ad hoc

SKILLS & ABILITIES

  • Minimum 3 years of inventory planning/forecasting experience
  • Bachelor degree, preferable
  • Sound knowledge of ERP software like Oracle, Exact, SAP or DAX
  • Knowledge of Forecast Pro Trac
  • The highest standards of accuracy and attention to detail are essential
  • Excellent written and verbal communication skills
  • Clear, effective communication across the organization, tailored to the unique needs of each audience
  • Identifies and implements viable solutions
  • Works cross-functionally and thinks both operationally and tactically
  • Creatively assesses business and supply chain problems
  • Drives for results
  • Understands formal and informal reporting structures and politics

PERSONAL ATTRIBUTES

  • Displays a positive attitude
  • Confers with others to build consensus and reach agreement
  • Demonstrates ability to “get things done”
  • Bring others “on board” with plans and ideas

ADDITIONAL COMMENTS

  • Strong working knowledge of Microsoft Excel
  • Strong analytical skills
  • Sound knowledge of Supply Chain processes

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE:  Order Fulfilment Supervisor              

DEPARTMENT:     Order Fulfilment

LOCATION:            UK

REPORTS TO:        Order Fulfilment Manager

 

JOB OVERVIEW

The Order Fulfilment team manage the complete order process from receipt of customers purchase order to delivery and installation. Providing exceptional service to our customers is paramount, ensuring we are in regular contact with them throughout the journey of their order.

Working closely with the Sales team, we allocate specific Sales Managers to each Order Fulfilment Executive giving accountability to each member of the team.

The Order Fulfilment Supervisor will be responsible for managing our team of 2 Order Fulfilment Executives who are responsible for our Consumer and Dealer orders. In addition, and leading by example, you will have your own area of responsibility. You will work closely with the Order Fulfilment Manager to ensure excellent control and adherence to Life Fitness policy.

In the absence of the Order Fulfilment Manager you will support the whole Order Fulfilment team, inclusive of our Commercial Scheduler and Commercial Post Installation Executives.

KEY RESPONSIBILITES

  • Day to day management of Order Fulfilment Executives
  • Key Performance Indicators
  • Weekly Revenue Reporting
  • Sales order and invoicing approvals
  • Customer Care Call follow up
  • Weekly team reporting
  • Monthly 1-1’s with the team
  • Training and development
  • Performance Management 
  • Holidays, sickness, timesheet records

Consumer Account Management

  • Processing sales orders in accordance with company procedures
  • Regular communication with the end customer and Retailers as appropriate, throughout the order journey to enable you to manage any issues or concerns.
  • Liaise with demand planning team to ensure stock is available to meet customer delivery dates
  • Work with our 3rd party Installers to ensure relevant paperwork and information regarding deliveries is processed to allow a smooth delivery in a timely manner to our end customers
  • Invoicing of sales orders on completion of the installation.
  • Completion of customer satisfaction survey

SKILLS & ABILITIES

  • We are looking for a self-motivated supervisor, who is customer focused, highly organised and enjoys working in a busy environment. This is a varied role, so the ability to multi task and think on your feet is advantageous.

PERSONAL ATTRIBUTES

  • Previous experience of managing a team is essential
  • Ideally educated to a degree level, although not compulsory
  • High standard of literacy, numeracy and IT skills
  • Excellent Communication skills
  • High Attention to detail                       
  • Team player

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

 

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