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POSITION TITLE: Order Fulfilment Executive             

DEPARTMENT: Order Fulfilment

LOCATION: UK

REPORTS TO: Order Fulfilment Manager

JOB OVERVIEW

Working as part of a dynamic team, you would manage the complete order management process from receipt of customers purchase order to delivery and installation. Providing exceptional service to our customers is paramount, ensuring we are in regular contact with them throughout the journey of their order.

We work closely with the account management team, allocating specific account managers to each order fulfilment executive giving accountability to each member of the team.

KEY RESPONSIBILITES

Day to day responsibilities include:

  • Processing sales orders in accordance with company procedures
  • Regular communication with the customer and the account manager throughout the order journey to enable you to manage any issues or concerns.
  • Liaise with demand planning team to ensure stock is available to meet customer delivery dates
  • Work with the scheduler to ensure relevant paperwork and information regarding deliveries is processed to allow a smooth delivery for the customer
  • Invoicing of sales orders on completion of the installation
  • Completion of customer satisfaction survey

SKILLS & ABILITIES

We are looking for a self-motivated team member, who is customer focused, highly organised and enjoys working in a busy environment. This is a varied role, so the ability to multi task and think on your feet is advantageous

It is essential that the individual can work well on their own initiative, remaining calm under pressure and be able to demonstrate an organised and methodical approach to work

This person must be both a logical thinker with high attention to detail.

  • Good interpersonal and verbal communication skills, with the ability to deal with people at all levels
  • The ability to develop effective relationships with colleagues and managers at all level
  • Ability to take responsibility and be accountable for own areas of responsibility
  • Flexible (in both attitude and hours) as is required by the demands of the business
  • Exceptional organisation skills, can multi task and have the ability to prioritise from the deadlines set
  • Ability to react quickly in an ever-changing and demanding environment
  • Able to prioritise effectively
  • Good standard of literacy, numeracy and IT skills
  • Previous order processing or sales support experience desirable

PERSONAL ATTRIBUTES

  • Excellent Communicator
  • Team player
  • Positive outlook
  • Can do attitude
  • Team player

ADDITIONAL COMMENTS

This role is being offered on a permanent full time basis, Monday to Friday based in Queen Adelaide, Ely.

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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POSITION TITLE: Key Account Manager     

DEPARTMENT: Key Sales

LOCATION: UK

REPORTS TO: Key Account Development Manager

JOB OVERVIEW

To act as the primary point of contact for each of the accounts that is assigned to you and ensures profitable strategic growth for our organisation and achieve a personal sales target in line with the budgeted commitments of these accounts. A secondary part of the role is to identify new accounts and proactively develop relationships within those accounts to facilitate new business and help achieve our UK Business Development targets.

  • Assist the Key Account Development Manager in developing appropriate sales and business development strategies.
  • Identify development accounts and forge professional relationships at all senior decision making levels and operational levels within the account.
  • To proactively manage allocated key accounts ensuring fulfilment of their contract and forecasted/budget spend in each Brunswick Quarters.
  • To maximize sales opportunities within the accounts and to make customers aware of any changes in the product line or within Life Fitness.
  • To work closely with Life Fitness’s strategic partners to offer additional solutions to the accounts, and further strengthen our offering and securing our position as the industry leader.
  • To produce accurate weekly sales forecasts and monthly product forecasts for each of the accounts.
  • To produce, in conjunction with the accounts, drawings and plans for their facilities. To then see the project through from design and implementation, through to delivery and training, and on going.
  • Manage a personal drawing budget to ensure relevant spending within your accounts.
  • To work with the accounts to produce accurate trade out forecasts, and provide estate planning for each of the accounts.
  • Ensuring all relevant sales and contact information is recorded and utilized on salesforce.com.
  • To act as the second port of call to solve any issues with Customer Support.
  • To ensure that all orders are received quickly enough, in line with the Life Fitness lead times, so that Life Fitness can deliver to the account when they need it.

SKILLS & ABILITIES

  • Strong verbal communication skills, highly literate and numerate to confidently act as a Life Fitness ambassador, articulating the quality product and enhancing the brand recognition in presenting and providing solutions to business customers.
  • Exceptional proven Account Management experience – likely to be a minimum of 2 years in a Sales or Account Management role
  • Excellent interpersonal skills, commercially astute to appreciate and understand the value, contribution and complexity of initiating, developing and maintaining excellent customer relationships for future business generation.
  • Understanding of the health club market preferable

PERSONAL ATTRIBUTES

  • Project Management Experience.
  • Experience of communicating effectively at board level
  • Strong Excel, Word and general Microsoft Computer Literacy

ADDITIONAL COMMENTS

Ability to travel and be away from home on occasion

For more information or to apply for this position, please send your CV to uk.careers@lifefitness.com

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